Privacy Policy

1. Information we collect

1.1 Order and customer contact data

When you purchase a learning bundle on our site, our checkout interface and payment gateway collect information necessary to fulfill your order and email your digital files. This may include your full name, email address, phone number, and billing details. Sensitive payment credentials (such as full credit or debit card numbers, CVVs, or UPI PINs) are processed directly by our secure payment partner (Razorpay) and are never stored on our servers.

1.2 Technical usage and analytics

Like most modern websites, we may automatically collect standard diagnostic and analytical data, including IP address, browser type, device information, referring URLs, pages visited, and interaction timestamps. This data is used to maintain site performance, prevent fraud, and optimize the shopping experience.

1.3 Customer support correspondence

If you contact our support team via email (support@byepanda.com), WhatsApp, or through our contact form, we collect your message and contact details solely to respond to your inquiry and assist with your order.

2. How we use your information

We use the information we collect strictly for the following purposes:

• To process transactions and deliver your digital printable files and receipts;
• To provide customer support and respond to download or file access questions;
• To detect and prevent fraudulent transactions or security breaches;
• To comply with applicable legal, accounting, and tax obligations;
• To evaluate and improve our product offerings and site performance.

3. Information sharing and third parties

We do not sell, rent, or trade your personal information to third parties. We share necessary data only with trusted service providers who help us operate our storefront, such as:

• Payment Processors: Razorpay, for secure payment processing and verification;
• Email Delivery: Resend, to automatically send your order confirmation and PDF package;
• Hosting & Database: Secure cloud providers that host our website and store order records;
• Analytics & Ads: Meta Pixel & Conversions API to measure the effectiveness of our advertising campaigns.

4. Children's privacy

While our products are printable educational materials designed for children aged 2 to 8, our website and purchasing system are intended exclusively for parents, guardians, and educators aged 18 and older. We do not knowingly collect personal information directly from children under 13.

5. Data security

We implement industry-standard technical and organizational security measures to protect your personal information against unauthorized access, alteration, or disclosure. All transactions are encrypted via HTTPS / SSL technology.

6. Your rights and contact information

You have the right to request access to, correction of, or deletion of your personal information stored in our order records, subject to legal record-keeping requirements. To make a request or if you have any questions regarding this Privacy Policy, please contact us at: support@byepanda.com or via our contact page.